The Minister of Digital Transformation, Stefan Andonovski, was a guest on the Alfa TV programme "Megju Redovi" (Between the Lines) where he spoke about the new mobile application m.Uslugi. The application will store citizens' personal documents—including ID cards and driver's licenses—in electronic format, and in its initial phase, it will also provide access to several e-services from the public administration.
"I promised that we would succeed in preparing a mobile application during the second half of our term. Now, I can finally say that it is ready, and we are currently testing it. In October, we will organise a major event where we will promote it to the citizens," emphasised Andonovski.
He explained that m.Uslugi is envisioned as a single hub where citizens can access their documents and government services.
"We imagine it as an application that you will need for everything you wish to accomplish that is related to the state. At present, there are several different applications and systems, and our goal is to unify the services for citizens in one place. To start with, the application will offer the electronic driver's license and electronic ID card, as well as several public administration e-services," said the minister.
Andonovski emphasized that using the application will not be mandatory and that citizens will still be able to use their existing physical documents.
"In recent times, I have received many questions regarding this matter. I would like to emphasise that the application will not be mandatory. Citizens who do not wish to use it will not have to download it and can continue using their existing identification documents. The application will be free for all who choose to use it," noted Andonovski.
The application has been developed as part of a project worth 1.5 million euros, secured in collaboration with the relevant institutions from Poland and Ukraine and with the European Union.
"The state did not pay for the development of the application. It is about a major project we launched in 2024 in collaboration with the Polish and Ukrainian ministries and the European Union. The application was created by Macedonian engineers; it is a Macedonian product and remains the property of the state," added the minister.
Later in the interview, Andonovski also reflected on the resistance within some institutions regarding the acceptance of electronic documents.
"There are still institutions that do not accept citizens' electronic documents, even though doing so is a legal obligation. For legal entities, specifically institutions that fail to comply with the law, the prescribed penalties will follow. In the coming period, this matter will be subject to oversight by the competent inspectorate. We have allowed sufficient time and leeway for adjustment, but now we must uphold the law and keep pace with the rest of the world," emphasized Andonovski.
He announced that the initial version of the m.Uslugi would be continuously upgraded with new content and features, with the ultimate goal of transforming the application into a European digital wallet.
"This is the first version, and naturally there will be room for improvement. However, we are already planning a second version that will include more features and gradually evolve into a true digital wallet. The ultimate goal, as established in the Reform Agenda, is for it to become a European digital wallet by 2028. This will place Macedonia among the first fifteen European countries to offer this type of modern application," concluded Andonovski.